Kotak Mahindra Bank is Hiring: Branch Operation Manager

If you’re looking for an exciting opportunity in banking, Kotak Mahindra Bank has announced openings for the role of Branch Operation Manager in several cities: Jodhpur, Udaipur, Balotra, and Jaipur. This role is perfect for experienced professionals who want to take charge of branch operations, ensure compliance, and lead teams to achieve success.

About Kotak Mahindra Bank

Kotak Mahindra Bank is one of India’s leading financial institutions, offering a wide range of banking products and services. Known for its customer-centric approach and innovative solutions, the bank provides a platform for employees to grow and contribute to its mission of delivering excellence in banking.

Job Role: What Does a Branch Operation Manager Do?

The Branch Operation Manager plays a critical role in ensuring that the branch runs smoothly. Here is a detailed look at the responsibilities:

1. Daily Branch Operations Management
   • The manager will oversee the day-to-day operations of the branch. This includes making sure that all activities are running efficiently and in line with the bank’s standards.
2. Compliance with Processes, Audit, and Regulatory Requirements
   • Strict adherence to prescribed processes is a must. The role involves ensuring compliance with internal audit guidelines and external regulatory requirements.
3. System Authorizations and Monitoring
   • The manager is responsible for authorizing and checking the inputs in systems such as SO (Service Officer), SDO (Service Delivery Officer), and RO (Relationship Officer). This ensures accuracy and timely processing of customer transactions and service requests.
4. Queue and Lobby Management
   • Efficient management of the branch lobby and customer queues is a vital part of the job. The manager must ensure customers are attended to promptly, enhancing their overall banking experience.
5. Cash Handling
   • Managing cash transactions, including foreign exchange (FX) and traveler’s cheques (TCs), is another key responsibility. The manager must ensure that cash limits are maintained and monitored effectively.
6. Complaint Resolution
   • Customer satisfaction is a priority. The manager will handle customer complaints and ensure they are resolved within the stipulated turnaround time (TAT).
7. AML and KYC Compliance
   • The manager is accountable for the Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance for account-opening forms. These forms must be submitted to the Central Processing Center (CPC) or Regional Processing Center (RPC) as required.

What Are the Qualifications and Requirements?

To be eligible for this role, applicants must meet the following criteria:

1. Educational Background
   • The candidate must hold an MBA or be a graduate.
2. Work Experience
   • A minimum of 3 years of work experience is required, preferably in banking or a similar domain.
3. Understanding of Banking Operations
   • A thorough understanding of banking processes and operations is essential for success in this role.
4. Customer Service Orientation
   • The ideal candidate should have a strong customer service focus, ensuring that customers feel valued and their needs are met efficiently.
5. Team Leadership Skills
   • The ability to manage and motivate front-office staff is critical. The manager must foster a positive work environment and lead the team to achieve branch goals.

Why Join Kotak Mahindra Bank?

Working with Kotak Mahindra Bank offers several benefits, including:

• A chance to work with one of India’s top banks.
• Opportunities for career growth and skill development.
• A dynamic work environment that encourages innovation and collaboration.

How to Apply?

If you meet the qualifications and are interested in this role, here’s how you can apply:

• Submit your application to niharika.gautam@kotak.com.
• Make sure to mention the role (Branch Operation Manager) and location (e.g., Jodhpur, Udaipur, Balotra, Jaipur) in the subject line of your email. This is crucial for consideration.

Important Notes

• This job posting is an internal document. It is intended for professionals looking to grow within the banking sector.
• Ensure your application is complete and adheres to the requirements specified above to increase your chances of being shortlisted.

Conclusion

This is a great opportunity for seasoned banking professionals who are ready to take on a leadership role. The position of Branch Operation Manager at Kotak Mahindra Bank offers a blend of responsibility, customer interaction, and the chance to contribute to the growth of a leading financial institution. If you’re passionate about banking and operations, don’t miss this chance to apply and make a meaningful impact in your career!